Account Overview

Home > Account Overview

Where is the What's New Section?

To find out What's New to the betPARX Online Sportsbook & Casino, all you need to do is go to your Profile and look under the Help Center Section for the Page titled "What's New",

How do I Subscribe/Unsubscribe from Messaging and Notifications?

If you have decided you would no longer like to receive messaging on the betPARX App or Website, then follow the directions below. What you can unsubscribe from: - Non-Promotional Messaging - Promotional Messaging - Login Notifications The image above shows what it looks like to be opted in to receive ALL messaging. - An Opt-in will display as green - An Opt-out will display as gray - To receive no Promotional Offers >>> Toggle off the Select all option - To receive only...

Tax Documents

W2G's Any patron with play that generated a W2G in the tax year of 2024 will receive an email asking them if they would like to opt-in to receive these documents via electronic delivery service. Patrons that receive this email will have until January 15th, 2025 to follow the link in the email and select to opt-in to receive the documents via electronic delivery service. If a patron does not opt-in to electronic delivery service by January 15th, 2025, that patron's W2G's and a copy of their Net ...

How do I check my Account Balances

Balances can be tricky to understand, especially when you've entered into a promotion. - To do a quick balance check, click on the balances button at the top of your screen to see your restricted, bonus, and withdrawable balance. (Note: This will appear as your current dollar amount if you have funds in your account) - For a more detailed breakdown of your balance, you can either click the My Balances icon from the quick balances section, or you can go to My Account >>...

How do I change my password?

Forgot Password (#forgot) Change Current Password (#change) Forgot Password If you have forgotten your password and need to change it proceed to the login page. There is a red link below the password box that says ‘Forgot Password’ (pictured below). Click this button and you will be prompted to enter the email address associated with your account and your date of birth. Once you have filled out those fields you can click the ‘Reset’ button and will then be prompted to create your new passw...

I don't remember my Password, what can I do?

In the event that a patron forgets their password, it should be noted that any and all password changes will require Two-Factor Authentication to verify your identity. This is a security measure we take to protect the safety of our patrons' personal information. - Passwords must be a minimum of 8 characters. You may only use letters (A-Z or a-z), numbers (0-9) and Special Symbols (!#$%^&*()-+@№:|\±<>?). There should be no spaces between characters, and should contain at least one upper ca...

How do I enable/disable Marketing Communications?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. How to Opt-Out of Direct Marketing If you prefer that we stop including you in our direct marketing, you may notify us in one of the following ways: - Emails: Click “unsubscribe” in ...

How do I see my Transaction History and Sports Betting History?

You are able to see a detailed view of both your Game History and Bonus History within the My Account section. In addition, we offer an exportable combined table of Gaming History and Banking History located in the Transactions section of My Account. Login to your account then navigate to the ‘My Account’ tab (Locations - Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). The Sports Betting History section allows you to see details regarding your Casino gameplay. Filt...

How do I change my Personal Account Information?

Login into your account and navigate to the ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Under the ‘Profile’ section, scroll to the 'Contact Preferences' sub-section and adjust your settings to your desired preference and select 'Submit'. How to Opt-Out of Direct Marketing If you prefer that we stop including you in our direct marketing, you may notify us in one of the following ways: - Emails: Click “unsubscribe” in ...

Why is my account frozen/suspended?

Player Accounts may freeze for a variety of reasons, but most commonly, the account is locked due to 3 or more failed login attempts for security reasons. After 3 failed login attempts, your account will be temporarily frozen for 2 minutes. After the 2 minutes have ended, you may try again. If you are unsure what your password is, you may want to change it to avoid further inconvenience. You can do so by clicking "[Forgot Password?](https://www.md.betparx.com/forgot-password)" on the Login scr...

How do I upload requested documents to the site?

If you need to [upload requested documents](https://md.betparx.com/document-upload) either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: If Customer Support asked you to submit documents as part of an Account Update (Address change, Phone Number change, etc.) [CLICK HERE](https://www.betparx.com/upload/?id=mdsupport) If our Payments Team requested docs as part of the Withdrawal process [...