Withdrawals

How do I add a new payment method to my account?

*Please note that if you would like to add a new Withdrawal method, then you must first deposit using that method. You can not withdrawal to a Credit Card. If you would like to Add/Delete a payment method, you must first go to the Banking section in My Account and select the method you would like to modify. Adding/Changing/Deleting a Deposit Method: 1. Enter the amount the you would like to deposit 2. Next to your existing payment option you will have the option to edit or delete a payment m...

What Withdrawal methods are available and how to I initiate a withdrawal?

Currently, we have the following Withdraw Methods available: - PayPal - VIP Preferred ACH/eCheck - Play+ - Skrill - Debit Card (Visa, Mastercard) - NOTE: YOU MUST HAVE MADE A DEPOSIT WITH THE DEBIT CARD YOU WANT TO WITHDRAW TO IN ORDER TO UTILIZE THIS METHOD OF WITHDRAW - Check By Mail – Contact Customer Support if your mailing address doesn’t match your account address. NOTE: In order to withdraw with a Debit Card, PayPal or Skrill you must first deposit with these methods....

How long does Withdrawal take?

Withdrawals are processed manually by the Payments and Security Team and are approved in the order they are received. Typically, it can take up to 36 hours to approve a withdraw request. Once approved, processing times vary depending on the method used to withdrawal. For example: betPARX Play+ Card – Once approved, funds will be available on your betPARX Play+ card immediately VIP Preferred ACH/eCheck – Once approved takes 1-4 business days depending on your bank’s processing time. PayPal – O...

How do I cancel a Pending Withdrawal Request

To cancel a Pending Withdrawal Request, log in to your account then navigate to ‘My Account’ tab (Locations: on Web: Top Right, on iOS: Bottom Center, on Android: Top Left Hamburger Menu). Then select 'Banking'. Scroll down to the Pending Withdrawals section and select the withdrawal request you would like to cancel in order to expand that section. Select 'Cancel Withdrawal Request'. Once complete, you will see a message that says 'Transaction was canceled.' If you still have questions, conta...

I'd like to change my Withdraw Method or the Amount, can I do that?

*Important Notice Regarding Pending Withdrawal Requests:Please be aware that Pending Withdrawal Requests not canceled within a few hours may no longer be visible. If you cannot find the request you would like to cancel, please reach out to Customer Support for further assistance, or or email our Fraud Risk and Security Team directly at PaymentsSecurityTeamMD@betparx.com If a Withdrawal Request is still pending under the ‘Banking’ section of the ‘My Account’ Tab, you may cancel the Pending Withd...

How do I upload Requested Documents to the site?

If you need to upload requested documents either for Customer Support in order to change Personal Account Information or for the Payments and Security Team, you must go to our Secure Upload Server Link: Click here to upload your documents to our Secure Server. (https://parxcasino.com/upload/?id=md) NOTES: - If you have multiple files uploaded, they must be uploaded one (1) file at a time. - IF YOU ARE ON A MOBILE WEB BROWSER YOU WILL NEED TO SET YOUR BROWSER TO DESKTOP VIEW! ...